Support Center

TTx ShoreTel | Call Center Toolbar Overview

March 27, 2015

| Enterprise Contact Center , ShoreTel , Support Center

This video is a brief overview of some of the commonly used ShoreTel Communicator toolbars that agents and supervisors in the Call Center might need to use on a daily basis, as well as some of the toolbar customization options available using ShoreTel Communicator with the Call Center.   Direct Transcript: Just want to take […]

TTx ShoreTel | In State vs Out of State

March 27, 2015

| ShoreTel , Support Center

This video gives a quick overview on how to create a rule in ShoreTel Communicator, using the call profile field, that will help your Call Center agents identify whether a call is coming from in-state or out-of-state.   Direct Transcript: So what I’ve done is given, I’ve created some rules in our system that will […]

TTx ShoreTel Training | Director | Session 10 User Groups

March 27, 2015

| Director , ShoreTel , Support Center

This video is a short tutorial on how to configure user groups in ShoreTel Communicator, setting custom permissions for both individual users and groups of users for telephony features, call permissions, and voice mail permissions.   Direct Transcript: All right, so we’re going to hop in to user groups now, so again under the users […]

TTx ShoreTel Training | Director | Session 9 Users Overview 2

March 27, 2015

| Director , ShoreTel , Support Center

In this video, some of the highlights of the customizable personal options within a user profile in ShoreTel Communicator are summarized from an administrator’s perspective. Direct Transcript: Continuing on with users, I’m still within the same user profile here. At the top I’m going to click on personal options, and here’s some additional features and […]

TTx ShoreTel Training | Director | Session 8 Users Overview 1

March 27, 2015

| Director , ShoreTel , Support Center

This video is a quick guide to many of the administrative functions within a ShoreTel Communicator user profile, highlighting the options a system administrator will most frequently access on behalf of the user. Direct Transcript: Okay so we’ve talked through a good chunk of the maintenance section, and the basics that go along with that, […]