MAVEN Services

Information Technology as a Service

TTx has our own IT “as a service” offering. MAVEN clients pay monthly, whether the equipment is on premise or hosted in the cloud. We also proactively manage, troubleshoot, monitor, alert, and remediate issues proactively, both on and off hours.

Mitel / ShoreTel

VoIP

We have over 350 successful ShoreTel implementations under our belt and are the largest ShoreTel partner in Northern Ohio. Over the last several years, we’ve received national recognition from ShoreTel due in large part to our customer satisfaction scores.

Ruckus / Brocade

Wireless APs & Switches

Indoor, outdoor and special-purpose access points that deliver simply better connections. The Ruckus ICX Family of fixed form-factor switches work together to simplify network set-up and management, enhance security, minimizes troubleshooting and make upgrades easy.

InSpeed Networks

Software Defined WAN

InSpeed once and for all fixes network issues, so that IP Telephony and Unified Communications work every time, all the time. Clear voice calls, artifact-free video, and responsive applications will become the norm after deploying the first SD-WAN solution to be approved by ShoreTel.

Brightmetrics

Call-center reporting

Contact center managers know that data is vital to the ability to design the best customer experience possible. Brightmetrics delivers intelligence analytics to facilitate better business decisions for your call center and your organization.

Datto

Business Continuity & Disaster Recovery

Businesses with a disaster recovery plan report increased savings, enhanced system reliability, improved security, and reduced insurance premiums. Datto protects businesses from downtime by protecting and restoring business data, no matter where it lives.

Connectwise Automate – LabTech

Remote Monitoring/Management

ConnectWise Automate allows us to monitor, alert, and remediate issues proactively. Predefined alerts will generate a call to the on-call engineer. On hours these alerts will generate tickets to be immediately visible, and off hours the engineer could engage immediately according to the SLA.