Information Technology as a Service
TTx has our own IT “as a service” offering. MAVEN clients pay monthly, whether the equipment is on premise or hosted in the cloud. We also proactively manage, troubleshoot, monitor, alert, and remediate issues proactively, both on and off hours.
We have over 350 successful ShoreTel implementations under our belt and are the largest ShoreTel partner in Northern Ohio. Over the last several years, we’ve received national recognition from ShoreTel due in large part to our customer satisfaction scores.
Wireless APs & Switches
Indoor, outdoor and special-purpose access points that deliver simply better connections. The Ruckus ICX Family of fixed form-factor switches work together to simplify network set-up and management, enhance security, minimizes troubleshooting and make upgrades easy.
Software Defined WAN
InSpeed once and for all fixes network issues, so that IP Telephony and Unified Communications work every time, all the time. Clear voice calls, artifact-free video, and responsive applications will become the norm after deploying the first SD-WAN solution to be approved by ShoreTel.
Contact center managers know that data is vital to the ability to design the best customer experience possible. Brightmetrics delivers intelligence analytics to facilitate better business decisions for your call center and your organization.
Business Continuity & Disaster Recovery
Businesses with a disaster recovery plan report increased savings, enhanced system reliability, improved security, and reduced insurance premiums. Datto protects businesses from downtime by protecting and restoring business data, no matter where it lives.
Connectwise Automate – LabTech
ConnectWise Automate allows us to monitor, alert, and remediate issues proactively. Predefined alerts will generate a call to the on-call engineer. On hours these alerts will generate tickets to be immediately visible, and off hours the engineer could engage immediately according to the SLA.