TTx ShoreTel Training | Director | Session 9 Users Overview 2

In this video, some of the highlights of the customizable personal options within a user profile in ShoreTel Communicator are summarized from an administrator’s perspective.

Direct Transcript:

Continuing on with users, I’m still within the same user profile here. At the top I’m going to click on personal options, and here’s some additional features and options that you can enable/disable on a user-by-user basis.  So again, a lot of information here, I’m not going to go into too much detail, (just) pointing out a few highlights.  Current call stack size – this is how many concurrent calls a particular user’s extension can handle at one time.  So, the default is eight,  and this can easily be changed.  This is where you can, as an administrator, change the ring type or the wallpaper if the user has a color display.  Automatic offhook preference, this one is key, so this will play into when a user answers the call through the ShoreTel Communicator client, do you want the phone to answer automatically on speaker, headset, wireless headset, or bluetooth headset.

Down in the middle here is where you can get into programming IP phone buttons, Communicator toolbars – there will be a whole separate video session on programming IP phone buttons and Communicator toolbars so I’m not going to go into those in any sort of detail now.  External assignment and additional phones, so this is where you as an administrator can assist the user in setting up their find me, external assignment, or additional phones, and this is covered in the ShoreTel end user training, so users will have access to this through the ShoreTel Communicator client.  But this is a way you can access it as a system administrator as well.

Click the link here to go back to the personal options page, and here’s where we can see the call handling mode that the user is currently in, and then these are each configurable.  So I could go in to my standard in a meeting, out of office, extended absence or custom options or modes, and configure whether I want to send those to voice mail, or forward to an internal or external extension or phone number, and then I have other options as well with enabling the find me or additional phone features on a mode-by-mode basis.  Again, all this is covered in the ShoreTel end user training, and I’m not going to go into it in too much detail here.