Top 3 factors in choosing a phone system for my business
Start with my business objectives, end with the ideal solution.
Am I a great fit for a cloud or premise business phone system?
If you are genuinely asking that question, you have found that features, integrations, and end-points are very similar within all of the mature enterprise business phone solutions on the market today. At TTx, we advise you to start defining and prioritizing the most important business objectives driving your decision. We’ve been consulting clients through this model since cloud phone systems became a viable option, and it really comes down to how you would answer these three questions for yourself:
- How does my finance team want to pay for this expense in the budget? (Capital or Operational Expense)
- Where do I want to put the hardware? (in my server room, or in the cloud)?
- How do I want to manage this system? (with my internal staff, or outsourced as a part of the overall solution)
Answer the questions below – starting with your objectives – and see our recommendation.
Capital vs Operational Expense
My organization has traditionally budgeted for technology and we're going to pay for this upgrade or new system as a capital expense. I value the lowest total cost of ownership over the lifetime of the solution I purchase.
It is either easier or more beneficial to view your system through the SaaS model and pay for it as an operational expense (UCaaS). You value the consistency and predictability of the expenses related to your technology systems.
In-house vs Outsourced Management
After deployment, I'll continue to manage your system internally with my existing team. I value the control, security, and flexibility of owning that responsibility.
After deployment, I want a 3rd party to handle the management of my phone system. I want to keep my IT team focused on their core competencies or more valuable facets of our organizational responsibilities.
In my building vs In the Cloud
In my building
I want to put the hardware in my building. I value security, quality of service, and control.
I don't want to have phone system hardware on-site. I may have many small locations or a large remote workforce, or I may be purchasing a phone system for the first time. I value flexibility, speed of deployment, and ease of management.