ABOUT US

At TTx, people come first, and our customer service reflects that philosophy.

Who does TTx serve?

NEO IT departments supporting 25-500 user environments.

TTx serves local (Northern Ohio) businesses who have voice and data projects that can be enhanced by (or require) the experience of a local partner with deep expertise. Specifically, we serve the CIO, IT Director, Call Center Director (sales or customer service). You guys are on the front lines. Charged with managing high-visibility and high-risk organizational assets with a stewardship mentality. We help you design and plan for high performance, stability (predictable maintenance), and security.

Why TTx?

We are here to help.

We’ve had our finger on the pulse of the UC vs UCaaS voice conversation for the last 3 years. We believe that we are uniquely positioned to guide any organization through that conversation toward the ideal solution. We have a full network engineering practice that can be leveraged to help design, deploy and support projects at scale. We have a unique relationship with a financial services company that allows your department to smooth out large capital purchases into a predictable monthly spend.

We have a suite of solutions that can be leveraged through a project or an ongoing proactive/reactive service relationship, and we’ve helped a bunch of local organizations
find the right VOICE solution that matches a specific business goal (price, cost, management, integrations, reporting, etc.).

  • MIGRATE from TDM to VoIP
  • PLAN a migration strategy from a premise-based voice system to the cloud
  • BACKUP & RESTORE critical data and applications
  • Expand WiFi coverage with best-of-breed access points
  • Get the most out of your outbound or inbound call-center with INTEGRATIONS and REPORTING
  • FINANCE (rent or lease) traditional capital projects

What is at stake?

Time and money (and reputation).

Our goal is to save you time and your department money – and set you up for success on your highly visible projects. We believe that we can provide a lot of valuable insight to your IT roadmap in a 30-45 minute conversation, but it’s just the start of the conversation. We know you are only looking to spend money in very small windows throughout the year. We’re not looking for a quick sale, we want to start a relationship.

What is next?

Free design consultation

Let’s spend a 30-45 minute chunk of time together. We will listen to the goals and challenges of your department, and share with you our experience helping others meet similar objectives.
Schedule a Free Consultation

Our People

A tagline like “Technically, people matter” seems odd in a technical world obsessed with automation, but our experience has show that all systems – and businesses in general – are only as good as the people operating them. Because we believe people matter, we also believe:

Customer service matters // Customer service is the external manifestation of our internal culture. Rooted in our culture of relatability, we are dedicated to using our resources to support your business and what matters to you. Rooted in our culture of reliability, we employ our sense of responsibility and our honed expertise to maximize your success. And rooted in our culture of prudence, we think carefully about the patterns of the past and the potential for the future.

Credibility matters // Our culture is rooted in our beliefs that people matter, that credibility is vital, and that the future deserves great care in our present actions.

Experience matters // We are deliberative. We think carefully about the patterns of the past and the potential for the future. We have distilled best practices through the careful evaluation of previous implementations and procedures. We have been doing this for over 30 years and we continue to learn and adapt based on our past experience, our present expertise, and our hope for the future.

Our leadership team

Our History

Teletronics Communications, Inc. was founded in 1980 by Gale Kenney and Tom Ursem as an end-to-end deployment, services and support operation for business phone systems. In 2014, with the increased proliferation of cloud based technologies and our increasing role as a managed services provider, we chose to adapt our name from Teletronics, Inc. to TTx. With deep roots in Ohio, our people are dedicated to serving businesses in the Cleveland and Northern Ohio markets.

In the early days, we deployed TeleResources, Telrad, and Tadiran phone systems with implementation teams that took responsibility for all on premise implementation efforts (project management, training, cabling, wiring) as well as carrier service sales. During the 80’s and 90’s, the Ohio company grew through acquisition as well as organic growth to over 40 employees.

Read more about our history