At TTx, people come first, and our customer service reflects that philosophy.
Teletronics Communications, Inc. was founded in 1980 by Gale Kenney and Tom Ursem as an end-to-end deployment, services and support operation for business phone systems. In 2014, with the increased proliferation of cloud based technologies and our increasing role as a managed services provider, we chose to adapt our name from Teletronics, Inc. to TTx. With deep roots in Ohio, our people are dedicated to serving businesses in the Cleveland and Northern Ohio markets.
In the early days, we deployed TeleResources, Telrad, and Tadiran phone systems with implementation teams that took responsibility for all on premise implementation efforts (project management, training, cabling, wiring) as well as carrier service sales. During the 80’s and 90’s, the Ohio company grew through acquisition as well as organic growth to over 40 employees.
A tagline like “Technically, people matter” seems odd in a technical world obsessed with automation, but our experience has show that all systems – and businesses in general – are only as good as the people operating them. Because we believe people matter, we also believe:
Customer service matters // Customer service is the external manifestation of our internal culture. Rooted in our culture of relatability, we are dedicated to using our resources to support your business and what matters to you. Rooted in our culture of reliability, we employ our sense of responsibility and our honed expertise to maximize your success. And rooted in our culture of prudence, we think carefully about the patterns of the past and the potential for the future.
Credibility matters // Our culture is rooted in our beliefs that people matter, that credibility is vital, and that the future deserves great care in our present actions.
Experience matters // We are deliberative. We think carefully about the patterns of the past and the potential for the future. We have distilled best practices through the careful evaluation of previous implementations and procedures. We have been doing this for over 30 years and we continue to learn and adapt based on our past experience, our present expertise, and our hope for the future.