WHAT WE DO

We have over 350 successful Mitel-ShoreTel implementations under our belt and are the largest Mitel-ShoreTel partner in Northern Ohio. Over the last several years, we’ve received national recognition from ShoreTel due in large part to our customer satisfaction scores. But, we do much more than VoIP projects. We are a full-service IT provider. More important than what we do, is who we are, and who we are becoming. We strive to become the most trusted information technology solution provider in our market and to inspire others to believe that people matter in our industry and beyond. But, what we do is important because it creates the context for who we are.

So, what do we do?

Design:

Our process starts with expert guidance to help you navigate the ever-evolving technology landscape. We plan, design, and lead strategic, cross-organizational technology solutions. We listen well – translating requirements, and recommending best-in-class solutions. Because we believe credibility is vital, we willingly assume the responsibility to ensure that your reputation is preserved and enhanced by the solutions we recommend.

Implementation:

We have differentiated ourselves from other VoIP providers by our fully staffed (internal, on-site, in Cleveland) network engineering practice to support our implementations. We became this market’s leading ShoreTel provider by taking responsibility for the end-to-end implementation of these projects (peripheral technologies, network upgrades, virtualization, business continuity and backups, multi-vendor communication, and ongoing support management contracts, etc…)

Financing:

We can offer the flexibility to choose the purchasing model that will best serve your budget: CapEx, OpEx, or a combination of both. We believe the way you want to pay for technology shouldn’t dictate the technology you want to pay for.

Support:

TTx’s managed services support goes beyond proactively monitoring your systems; from employee training and tutorials to installation, maintenance, and troubleshooting. Not surprisingly, many of our clients have asked us to actively manage their systems after the deployment project is complete. We are fully resourced to offer a variety of ongoing support offerings from a fully-managed solution to help-desk ticket support.