Managed Services and Support
Our network solutions engineering team is available to help troubleshoot problems, and it is common for our customers to opt-in to a managed services support contract to extend their internal team and quickly and easily resolve problems. Simply open a ticket, and a TTx support representative will handle the request according to the SLA.
TTx’s managed support services are more than just reactive; we proactively monitor your systems to prevent issues from disrupting your business. TTx’s remote monitoring and management support includes preventive maintenance, such as antivirus updates, system defragmentation, and registry clean-ups. Additionally, as we collect data about your IT infrastructure, we are able to help predict future outcomes and recommend measures based on this data to anticipate conditions that are likely to occur in the future.
We also have a comprehensive online support center, including video tutorials, and will come to you to conduct training sessions both for end-users and administrators of your business phone system.