BUSINESS ANALYTICS BY BRIGHTMETRICS

Brightmetrics business intelligence analytics for your phone system can be configured any way you need to collect, organize, and analyze your phone system data.

Get the Most Out of Your Call Center with Advanced Data and Analytics Reporting

Looking to get more out of your call center data? Brightmetrics offers a suite of in-depth, highly configurable reporting tools above and beyond basic metrics, offering real business intelligence analytics so that your business can gather and organize the information that’s relevant to your needs, helping you maximize efficiencies and improve service to your clients.

Brightmetrics analytics tools for unified communications include an add-on specifically tailored for Enterprise Contact Center data reporting, as well as a real-time data reporting tool so that you can monitor what is happening in your call center as it occurs. Gain new insights from your analytics data and start making better, more intelligent decisions about your business communications with Brightmetrics’ intuitive and customizable tools:

Core Unified Communications (UC) Analytics

Offers configurable data feeds from multiple sources so you can delve as deeply as you want into your phone system data.

ECC (Enterprise Contact Center) Analytics

This add-on is customized for the data reporting essentials of ECC, enabling you to analyze your call center metrics to help create the best customer experience possible.

Real Time Dashboards

Observe and analyze data in real-time, giving you the flexibility to better meet your customer’s needs immediately.

 

Accurate call center reporting can result in a 5-7% reduction in operating costs year over year. 

 

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Interested in operationalizing your capital expenses with a monthly pricing model?

Our revolutionary service called Maven allows us to “unbundle” the major decision variables associated with the cloud/premise conversation. We have successful clients who are, for example, financing a phone system with on-premise hardware, located in their building, being managed by their staff. Most systems today combine major decision variables into bundles forcing you to compromise your priorities. However, with Maven, you no longer have to make sacrifices.
TTx Maven allows us to deconstruct the “bundled” plan, isolate the most important variables for your organization, and construct the system to match your business requirements, delivering a solution that up until now has been impossible.

To learn more about how Maven can transform your business, give us a call.

844-88-MAVEN

 

Or, we’ll call you.

We believe in human interaction. So much so that our tagline is, “Technically, People Matter.” We’d love to connect and start the process of proving to you why TTx is the best unified communications partner in Ohio. We have offices in Cleveland and Toledo, but we do on-site demos and will travel south of Columbus and as far east as Pittsburgh.

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