• Schedule IT Solutions Demo
  • Schedule a Maven Cloud Demo
  • Want to come to a Guardians Game?

Menu

Skip to content
  • Who We Are
    • About Us
    • Our History
  • What We Do
    • Our Services
    • Consultation
    • Design
    • Implementation
    • Financing
    • Support
  • Thought Leadership
  • Our Solutions
    • View All
    • Maven Cloud
    • PROXI
    • SCALE Computing
    • MITEL / SHORETEL
    • 8×8
    • Ruckus
    • Brightmetrics
    • Datto
  • Success Stories
    • View All
    • R.W. Sidley
    • Quality Castings
    • Chagrin Valley Engineering
    • ViaQuest
  • Careers
  • Contact Us
  • Make A Payment
    • Pay Now With Credit Card
    • Pay Now With ACH
  • Our Events

Our Commitment


We know it is frustrating to lack confidence in your IT partner. That's why we strive to be the most trusted information technology solution provider in our market and we act with great care for the future of your business.

You can expect TTx to communicate with you proactively and own the outcome of managing your business' information technology so you can rest assured that IT is handled, day in and day out.

We strive to be the most trusted partner you've ever worked with, period.


Watch our Video

Customer Satisfaction Feedback

SmileBack Rating

93.3
100
Based on 105 reviews in the last 30 days
Last Updated: 05/19/2023
How is this score Calculated?

Recent Reviews

View All Reviews
"Prompt service!"
Patrick P.

05/19/2023 | on ticket #1008897 - Memorial Day Holiday
"Helpful as always!"
Liz P.

05/16/2023 | on ticket #1008602 - Locked out of her PC
"Thanks for your help on this!"
April B.

05/16/2023 | on ticket #1008102 - Stuck in proofpoint?
"Sam contacted Brightspeed and they were able to fix the problem."
Bruce M.

05/15/2023 | on ticket #1007609 - Outside line
View All Reviews

How We Use Net CSAT Score

The calculation

The Net CSAT Score is a single number that gives us an overall picture of how well we’re doing, based on how many positive and negative reviews we’ve received. Because it’s standardized, it’s a metric we can track weekly, and manage against. It’s calculated like this:

(Percent Positive Reviews – Percent Negative Reviews) / Total Reviews = Net CSAT Score

Feedback Collection

Every time a customer closes a support ticket, they have the opportunity to provide feedback on how well we met the expectations of our brand promise throughout that specific interaction. If they want to provide an optional comment, they are encouraged to do so. We average over 250 reviews every quarter, and broadcast our real-time CSAT score on a dashboard in our network operations center (NOC).

Customer Testimonial Videos

View More Testimonials

TTx & ViaQuest

TTx & R.W. Sidley

TTx & Quality Castings

TTx & Chagrin Valley Engineering
bturner@ttx-inc.com (216) 739-2826

STAFF SPOTLIGHT

Buzz Turner | Strategic Account Manager

Buzz Turner joined TTx in 2013 and serves as a Strategic Account Manager.
“I have the privilege of working with a great team with a common goal to do what is best for the client.”

Buzz’s personality (INFP-A) is classified as “The Mediator” who is driven by feeling a sense of purpose in his work. Wherever he finds himself within his job description, he tries to cultivate a tangible connection to what he does – looking for reassurance that his effort is valuable to the organization, and to the clients he serves.

Read More > Meet Our Team >

Navigation

  • Home
  • What We Do
  • Thought Leadership
  • Our Solutions
  • Success Stories
  • Careers
  • Contact Us
  • Schedule an Appointment
  • Our Events
  • Want to come to a Guardians Game?

Quick Links

  • Maven Cloud
  • PROXI
  • SCALE Computing
  • Mitel VoIP
  • 8×8
  • Ruckus Wireless
  • Brightmetrics
  • Datto

Support

SC_logo_darkBG

Reactive maintenance, advice, and knowledge articles available in our support center

Portal Login

Contact Us

CORPORATE OFFICE
22550 ASCOA COURT
STRONGSVILLE, OH 44149
(844) 886-2836

© Copyright 2023 TTx | Website supported by Mercia Digital

  • Schedule IT Solutions Demo
  • Schedule a Maven Cloud Demo
  • Want to come to a Guardians Game?